Online visit includedNo charge unless a licensed provider approves treatmentPrescription only if a licensed provider determines it's appropriateLicensed U.S. providersDiscreet shipping includedAvailable in 47 states + DCCompounded medications are not FDA-approvedNot for emergencies, call 911
Apollo Vitality

FAQ

Questions, answered plainly.

Getting started

How does an online visit work?

You answer a short online intake about your health history and goals. Clinical entity: LocumTele. A licensed provider from LocumTele reviews your intake within 24 to 48 hours and decides whether treatment is appropriate for you.

Do I need a prescription?

Yes. Every treatment requires a prescription. You complete a short online intake and a licensed provider decides whether a prescription is appropriate for you. Placing an order is not a prescription and does not guarantee one.

Where do you ship?

We serve 47 states + DC. We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses. See State availability for the full list.

Providers & prescriptions

Who prescribes my treatment?

A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.

What if I'm not approved?

No charge until a licensed provider approves treatment. Not approved = not charged, and nothing ships.

Is this FDA-approved?

No. This medication is compounded and is not FDA-approved. It is prepared by a state-licensed compounding pharmacy under an individual prescription.

What does compounded mean?

Compounded means the medication is prepared to order by a licensed pharmacy for an individual patient, rather than commercially manufactured. It is not a generic version of, and is not equivalent or interchangeable with, any FDA-approved brand-name product.

Pricing & billing

When am I charged?

You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.

What's included in the price?

Your online visit, provider review, ongoing check-ins and messaging, shipping and, if prescribed, your medication and any supplies listed on the product. One monthly price, billed monthly.

How do multi-month plans work?

You are only charged if a licensed provider approves treatment. Your plan is billed monthly for its full length, and each 4-week refill ships only after your provider confirms treatment is still appropriate. If your provider stops treatment, you are not billed for the remaining months. You can cancel future months any time before your next refill is prepared.

How do I cancel?

1 Month plans renew automatically every month at the price shown until you cancel. Multi-month plans are billed monthly for their full length. You can cancel future months any time before your next refill is prepared, from your account or by contacting support.

Shipping

When will it ship?

If a licensed provider approves treatment, your prescription goes to VSDH, a state-licensed pharmacy, which prepares it and ships it discreetly with tracking.

Privacy & safety

Is my information private?

Visits happen through a secure telehealth platform. Your licensed provider reviews your intake before any prescription is issued. Your information is kept private and never sold. Please don't send detailed medical information through our contact form.

What if I have a side effect?

Message your licensed provider through your care team as soon as you can. Seek care right away for any severe symptom, and if you think you may have a medical emergency, call 911.

Is this for emergencies?

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.

Weight Management · Wellness

Timeless care. Modern vitality.

No charge until a licensed provider approves treatment. Not approved = not charged, and nothing ships.

This is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.